Refund and Return Policy

1. Scope and direct payment

For current cash or store-terminal orders, you pay the store directly. If you cancel before paying, there is no platform payment to refund. For a payment already made to the store, the store handles the refund and La Tabdhir can help investigate the order and complaint. Customer online card payments through La Tabdhir are not currently available.

2. Non-fulfilment, defects and safety

If the store cannot supply the order, supplies the wrong or materially misdescribed goods, or supplies defective or unsafe food, you may request the remedy available under applicable consumer law, including refund where applicable. A discount, surprise-bag format, expiry of the pickup window, or later discovery of a defect does not itself extinguish those rights.

Contact the store and support promptly with the order ID, what happened and any available evidence. Photographs and receipts can help; absence of a photograph or reporting after 24 hours does not automatically invalidate a claim. Do not eat suspect food or transport unsafe food merely to pursue a complaint.

3. Change of mind and missed collection

Perishable food is not offered with a general change-of-mind return promise. This does not restrict remedies for non-conformity, unsafe food or other legal rights. Cancel a pending or confirmed reservation promptly if you cannot collect it. A disputed no-show can be reviewed by support.

4. Handling your request

We investigate the order record and seek the store’s response. We will explain the outcome and any further information needed. We do not promise a bank processing deadline for payments processed independently by the store. Keep your complaint reference and contact the competent authority if the matter remains unresolved.

Store subscription billing is separate from food purchases. Stores should use subscription management or contact support about subscription cancellations, billing mistakes or applicable refunds.